Nebraska Child Support Payment Center | Individual Receiving Child Support | Frequently Asked Questions
 

Frequently Asked Questions

Below is a list of Frequently Asked Questions. Click on the question to view the answers and don't hesitate to contact us if the information you seek isn't available. Also feel free to check out Forms & Publications and General Information.

Click on a question below to be taken to it's answer.

  1. How can I find out if my payment was received?
  2. Who will decide how to distribute child support payments when there are multiple cases?
  3. How can custodial parents or guardians make sure they receive their child support payments as quickly as possible?
  4. What is direct deposit and how does it work?
  5. How will I benefit by using direct deposit?
  6. What is Electronic Payment Card?
  7. Who do I contact for help in enforcing my child support order?
  8. Can delinquent payments be garnished from federal or state income tax refunds?
  9. Can child support be collected from a non-custodial parent who lives outside the state?

    Question:  How can I find out if my payment was received?

    Answer:  It's now easier than ever to get information about payments, 24 hours a day, 7 days a week. On the Nebraska Child Support Payment Center website, you will be able to click on `Payment History` to view your payments. The payment history will show any payment that has come through the payment center, starting from August 1st, 2003 forward or you can submit a question through the website. To request a payment history of payments received prior to August 1, 2003 including tax intercepts and non monetary receipts please call 1-877-631-9973 and select option 2.

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    Question:  Who will decide how to distribute child support payments when there are multiple cases?

    Answer:  State and federal laws and the courts mandate how child support payments are distributed. The Child Support Enforcement Division of the Department of Health and Human Services follows these rules when determining how the child support payments are to be distributed.

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    Question:  How can custodial parents or guardians make sure they receive their child support payments as quickly as possible?

    Answer:  The fastest and safest way to receive your payment is to sign up for direct deposit or the Electronic Payment Card. You can do this by visiting the Nebraska Child Support Payment Center website and clicking on `Individuals Receiving Child Support ` and follow the appropriate link. You can also call the Nebraska Child Support Payment Center at 877-631-9973 option 3 and request a form.

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    Question:  What is direct deposit and how does it work?

    Answer:  The Nebraska Child Support Payment Center utilizes a process called ACH (Automated Clearing House) to send and receive money electronically. Itís fast, easy, safe, and secure. You can sign up to receive your money by direct deposit so your child support payment will be automatically deposited into your bank account, saving you the hassle of having to take your check to the bank. Because your money is sent electronically, you wonít have to wait for your check in the mail. The Nebraska Child Support Payment Center provides this service free of charge, so please sign up today!

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    Question:  How will I benefit by using direct deposit?

    Answer:  You benefit in many ways. First, you will receive your money faster -- up to 3 days sooner because you donít have to wait on the mail. Second, you donít have to go to the bank -- your money will be there waiting for you. Third, itís safe and secure -- you wonít have a check that can be stolen or lost. Finally, itís free -- the Nebraska Child Support Payment Center will deposit the money directly into your account at no cost.

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    Question:  What is Electronic Payment Card?

    Answer:  The Nebraska Child Support Payment Center works with US Bank to provide this Visa logo card. Having your child support deposited on this card will provide a fast, secure way of receiving your child support with the benefits of a visa debit card. With the EPC there is no need for a personal bank account.

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    Question:  Who do I contact for help in enforcing my child support order?

    Answer:  You will need to contact the Child Support Enforcement Division of the Department of Health and Human Services at 1- 877-631-9973 option 2.

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    Question:  Can delinquent payments be garnished from federal or state income tax refunds?

    Answer:  If you have a question regarding these types of garnishments, please contact Health and Human Services at 1-877-631-9973 option 2.

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    Question:  Can child support be collected from a non-custodial parent who lives outside the state?

    Answer:  Yes. The Child Support Enforcement Division of the Department of Health and Human Services is responsible for all areas of enforcement of child support and they can be contacted at 1-877-631-9973 option 2.

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